Service

Service Matters

Customers choose Morningside because we guarantee the highest possible quality, both in terms of products and service, wherever in the world you may be.

We pride ourselves on achieving a first class service, high-quality products and competitive pricing through a commitment to ethical, accessible standards. Quality without compromise is at the heart of everything we do.

This is demonstrated through our exceptional retention rate, where over 85% of our business comes from repeat customers who value what we do for them. Much of our new business comes from referrals from existing customers.

Dr Nik Kotecha OBE, Chief Executive of Morningside Pharmaceuticals Ltd

Our Customer Commitment

Quality: We take care to deliver rigorous management of quality throughout all processes to ensure that appropriate standards are maintained until the final product is received and beyond.

AffordabilityWe are committed to offering cost-effective solutions by having a thorough understanding of each market and its requirements.

Customer Care: With excellence the goal of everything we do, we bring our insight and experience to adapt to each customer’s requirements and situation.

ChoiceWe are committed to offering a wide range of products to allow our customers to confidently procure from a single reliable source.

AccessibleOur logistics solutions are tailored to your specific needs and we work closely with our customers to ensure accurate and on-time delivery wherever you are in the world.

PartnershipWe are committed to building long-term relationships with all business partners for mutual benefit.

ResponsibilityEthical working practices, backed by corporate social responsibility, that covers all of our work with customers, suppliers, employees and the environment.

Accreditations

MHRA and ISO 9001 accreditations

We pride ourselves on meeting the highest standards of healthcare provision – securing every accreditation appropriate to our business in the UK and internationally:

  • Manufacturer’s Importers Authorisation (MIA) – MHRA, UK
  • Good Manufacturing Practice (EU GMP) – MHRA, UK
  • Wholesale Distribution Authorisation (WDA) – MHRA, UK
  • Good Distribution Practice (EU GDP) – MHRA, UK
  • ISO 9001:2015 Quality Management – BSI, UK
  • Controlled Drug Licence under Misuse of Drugs Act (1971) – Home Office, UK
  • Citation Approved Employment & Health and Safety Systems